New Contributor

Question

New Customer : Wrongly Charged

I received my new Samsung Galaxy S26 on Wednesday,24 June 2026. My contract was for £29.99 per month and included Unlimited Data Text + another.

I have now received my first bill and am being charged for DATA and Text.

PLEASE can someone explain this to me.

iD Mobile Employee

Hi @Red-Roses,

We’re sorry to hear about the experience you’ve had with you most recent bill.

Kindly please confirm if you’ve upgraded or if you’ve taken out a new plan?

Thanks,

Anneline

New Contributor

It's a new plan. I am a new customer. Phpne received on Tuesday.

Contract £29.99 per month

Unlimited Data, Text and Minutes.

The invoice is cjarging for Data and Tects!!!

New Contributor

Texts!!!

iD Mobile Employee

Hi @Red-Roses,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Thanks,

Gemma M

The iD Mobile Social Media Team

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4 replies