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Question

New Customer : Wrongly Charged

  • June 26, 2026
  • 3 replies
  • 6 views

I received my new Samsung Galaxy S26 on Wednesday,24 June 2026.  My contract was for £29.99 per month and included Unlimited Data Text + another.

I have now received my first bill and am being charged for DATA and Text.

PLEASE can someone explain this to me.

3 replies

Anneline M
iD Mobile Employee
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  • iD Mobile Employee
  • June 26, 2026

Hi ​@Red-Roses

 

We’re sorry to hear about the experience you’ve had with you most recent bill. 

 

Kindly please confirm if you’ve upgraded or if you’ve taken out a new plan? 

 

Thanks, 

Anneline


  • Author
  • New Contributor
  • June 26, 2026

It's a new plan.  I am a new customer. Phpne received on Tuesday.

Contract £29.99 per month

Unlimited Data, Text and Minutes.

The invoice is cjarging for Data and Tects!!!


  • Author
  • New Contributor
  • June 26, 2026

Texts!!!