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Community Member
Heather2014
Community Member
August 3, 2026
Question

new plan instead of upgrade

  • August 3, 2026
  • 1 reply
  • 11 views

This is the fifth time of trying to get a message in here

 

there are no contact options and chat doesn’t work. It logs me out and throws me off every time I try and leave a message.

i upgraded months ago but I’m being charged for two plans - I can’t cancel the original one, and have no way of cancelling it without risking cancelling my current plan.

 

really hoping someone can help

 

thanks 

    1 reply

    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    August 3, 2026

    Hi ​@Heather2014 

     

    Thank you for reaching out, and I’m sorry for the frustration you've experienced.

    I understand how concerning this must be, especially after multiple unsuccessful attempts to contact us and while being charged for two plans.

     

    Kindly send us a private message via our socials (Facebook or Instagram) so that we can look into this issue for you. 

     

    Thank you,

     

    Zandile M

    The iD Mobile Team 

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