This is the fifth time of trying to get a message in here
there are no contact options and chat doesn’t work. It logs me out and throws me off every time I try and leave a message.
i upgraded months ago but I’m being charged for two plans - I can’t cancel the original one, and have no way of cancelling it without risking cancelling my current plan.
really hoping someone can help
thanks
Hi
Thank you for reaching out, and I’m sorry for the frustration you've experienced.
I understand how concerning this must be, especially after multiple unsuccessful attempts to contact us and while being charged for two plans.
Kindly send us a private message via our socials (Facebook or Instagram) so that we can look into this issue for you.
Thank you,
Zandile M
The iD Mobile Team
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