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Community Member
Ttttiasnna
Community Member
Jan 15, 2026 10:51 PM UTC
Question

no 5g

I have been disconnected through falling on hard times and not being able to pay is they anyway I can pay a certain amount and get back to direct debit and reconnected

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Jan 16, 2026 12:00 PM UTC

    Hi ​@Ttttiasnna 

     

    We’re really sorry to hear about what you’ve been through. Sadly, once an account has been fully disconnected, it can’t be reactivated, as it is permanently closed.

     

    You’re more than welcome to take out a new plan with us if you wish, but the previous plan would no longer be accessible. 

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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