Skip to main content

no 5g have r

  • May 21, 2026
  • 1 reply
  • 8 views

I need some one to call me asap. I’m in Spain but buying a house and solicitors can’t contact me 

1 reply

Owethu M
iD Mobile Employee
Forum|alt.badge.img+8
  • iD Mobile Employee
  • May 21, 2026

Hi ​@Jjtonks777

 

Please note: We're aware that customers currently cannot access some services. Right now, you’re unable to:

  • Use the iD Mobile app, your online account, or our automated phone line to manage your plan, upgrade your phone, check allowances, or buy add-ons.
  • Request switching codes (PAC or STAC) or account information (INFO).
  • Use roaming data, roaming texts, or premium texts (standard UK data and texts, along with all phone calls, continue to work).
  • Our team is working hard to fix this issue as soon as possible. We're sorry for the disruption.
     

Please check there for more info: https://community.idmobile.co.uk/contacting-id-183/some-services-are-unavailable-while-a-separate-system-upgrade-delays-orders-72269

 

Owethu