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Community Member
Jjtonks777
Community Member
May 21, 2026

no 5g have r

I need some one to call me asap. I’m in Spain but buying a house and solicitors can’t contact me 

    1 reply

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    May 21, 2026

    Hi ​@Jjtonks777, 

     

    Please note: We're aware that customers currently cannot access some services. Right now, you’re unable to:

    • Use the iD Mobile app, your online account, or our automated phone line to manage your plan, upgrade your phone, check allowances, or buy add-ons.
    • Request switching codes (PAC or STAC) or account information (INFO).
    • Use roaming data, roaming texts, or premium texts (standard UK data and texts, along with all phone calls, continue to work).
    • Our team is working hard to fix this issue as soon as possible. We're sorry for the disruption.
       

    Please check there for more info: https://community.idmobile.co.uk/contacting-id-183/some-services-are-unavailable-while-a-separate-system-upgrade-delays-orders-72269

     

    Owethu

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