Hi ​@Littlemiss2006.

I’m really sorry to hear this has been causing issues for you, especially when you need your phone for things like getting home safely. Let’s get this sorted for you.

It sounds like you don’t currently have a Direct Debit set up, which is why payments are being missed. Setting one up will make sure your bill is paid automatically each month so there’s no disruption to your service.

Here’s how to set up a Direct Debit:

Log in to the iD Mobile app or your online account
Go to My Billing
Select Set up or manage my Direct Debit
Follow the steps on screen

Your payment will then be taken automatically around 14 days after your bill is issued.

Just a heads up — Direct Debits can take up to 10 working days to fully activate. If you’ve got a payment due within that time, it’s best to make a manual payment first to avoid any service interruption.

You can also change your payment date to better suit you:

Go to: https://my.idmobile.co.uk/login
 and log in
Click Bills
Select Manage your payments
Click Change your payment date
Choose your preferred date, review the T&Cs, and submit

A few things to keep in mind when changing your payment date:

Payments may be taken up to 3 working days after your chosen date
The change will apply from your next billing cycle
Your billing period and allowance refresh date will adjust to match
Your next bill may be slightly higher than usual, as it’ll be pro-rated for the longer billing period

Once this is set up, everything should run automatically and you won’t have to worry about missing payments again. If you need any help along the way, just let us know

Thanks,

Marquerita

The iD Mobile Team

I have the same issue every single month. They know I don't get paid till the 12th . Has been the same now for the past 16 months yet every time I change the date they change it back and puts me back in this situation.  I cant wait for my contact to end and leave id mobile