no data is rolled over after 1 month

Question

I am on a 50GB data monthly plan, my data was supposed to roll over, and when i contacted ID mobile customer service i was informed of the following  ‘’Thank you so much, be advised, your data that did not roll over, was data that was still part of the previous month's roll over. This means that the data will not roll over for 2 months consecutively.’’ IS anyone else aware of this rule? as i cannot see this rule on my data plan  i was under the impression that data is rolled over each month without a limit. is this correct?what is the point of data rolling over for 1 month only?

WelshPaul · Accepted Answer

I am on a 50GB data monthly plan, my data was supposed to roll over, and when i contacted ID mobile customer service i was informed of the following‘’Thank you so much, be advised, your data that did not roll over, was data that was still part of the previous month's roll over. This means that the data will not roll over for 2 months consecutively.’’IS anyone else aware of this rule?as i cannot see this rule on my data plani was under the impression that data is rolled over each month without a limit.is this correct?what is the point of data rolling over for 1 month only?Is there something wrong with you? This is the third thread about the same topic within an hour. Live chat, myself and a member of the iD Mobile moderator team have all confirmed the information is correct. Next time, before signing a contract, please read it.

Zandile M · Answer

Hi, ​@yeejhungThank you for getting in touch.I understand your concern regarding your data rollover. To clarify, with iD Mobile, any unused data from your monthly allowance can roll over, but it only rolls over for one month. Rollover data does not continue to roll over for multiple months so if rolled over data remains unused at the end of the following month, it will expire.This means that only your current month’s unused allowance is eligible to roll over into the next month. Data that has already rolled over once will not roll over a second time.I appreciate that this may not have been clear on your plan details, and I understand why this caused confusion. If you have any further questions about how your data allowance works, I’m happy to help.Thank you,ZandileThe iD Mobile Team

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