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Question

no data rolled over despite no useage

  • November 14, 2025
  • 1 reply
  • 15 views
Y
Community Member

I am on the 50GB per month sim only plan, when my data plan was due to roll over yesterday u  had 76GB on my plan. 

today when then data plan rolled over my data was set at 100GB - so i have lost 26GB of data for some reason?

 

I have not changed my phone plan, i have not upgraded my phone either. 

I have not used my phone overnight in anyway that would make 26GB vanish.

 

as far as i know there isnt a limit to the amount of data that can be rolled over - as it has been over 100GB on other months when i haven’t used my phone. 

 

Does anyone know how i can get hold of ID mobile team- ive tried dialling 7777, and i cannot seem to find a way to get on to the online chat either

    1 reply

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • November 14, 2025

    Hi there ​@yeejhung, please contact our live-chat.

     

    Thanks,

    Tyler

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