Hi ​@rm52858, I am so sorry that you have not been able to get ahold of us via live chat. I can send you a private message here, in the meantime, we’d love the chance to assist you and make things right. Please feel free to reach out to us via our social media channels (Facebook or Instagram), or by emailing socialqueries@idmobile.co.uk with the details of your query. We’re here to help and will do our best to get everything sorted for you.
Thanks so much for your patience and understanding!
 
-Isa🎀

Yes, same here. The live chat shows: 

“I’m sorry. I’m not available to chat at this time. Please try again later and I will be glad to help you.”

I require a refund for a data bolt-on abroad which couldn’t be activated, I have the chat transcript of the iD Mobile unable to assist me, so it can be refunded since it didn’t work. 

Please advise ​@Isa M 

Thank you   

Hi @jd283245, I am so sorry that your bundle did not work. Please contact us using one of the options above.

-Isa🎀

My mobile data has not been working for sometime. I have gone through diagnostic suggested by the chatbot to no avail. I am getting the message below:
“I’m sorry. I’m not available to chat at this time. Please try again later and I will be glad to help you.”

Can I get some help with my mobile data please?

Hi, ​@Paddy1 

Thanks for reaching out, and I’m sorry to hear your mobile data isn’t working and that you couldn’t get help via the chatbot.

I’d be happy to assist you with this. To get started, could you please try the following if you haven’t already:

Restart your phone

Make sure mobile data is turned on in your settings

Check if you have a good signal or try toggling airplane mode on and off

Confirm that your data allowance hasn’t been used up

If you’ve tried all these and still have issues, please let me know your phone model and whether you’re using a physical SIM or eSIM, and I’ll look into this further for you. or get in touch via Socials (Facebook or Instagram), Live Chat, Community or email us at socialqueries@idmobile.co.uk.

Thank you,

Zandile 

Please can you advise what contact options they would be? Chat doesn’t work, and I don’t have Facebook or X. 

An email or telephone contact is preferred. 

Thank you 

Hi Zandile

I am still having issues. I am using a galaxy S23FE and a physical SIM.

Thanks

Hi ​@Paddy1 

Thank you for letting me know that the troubleshooting did not work, we do apologies regarding this inconvenience.

If you have access to the app, can you see how much data is available or are you on unlimited data?

Michael Z

I have 199.9gb data left.

Hi my issues as above has not be resolved. Can someone get back to me please