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Active Contributor
October 1, 2025
Question

No payment after trading phone in

  • October 1, 2025
  • 12 replies
  • 97 views

Hi

I traded my phone in early last month and I have only received the initial £230 payment. I should have also got a £250 bonus payment which I have never received. I filled in the bonus trade in form. I have emailed around 5 times now and had no response from you. Please can you make the payment or I will take this to citizens advice. My trade in reference is .

    12 replies

    Tom
    iD Mobile Employee
    iD Mobile Employee
    October 15, 2025

    Hi ​@Chickens22 

     

    I can see we’ve sent you a private message about this, please continue there.

     

    Tom

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    Active Contributor
    October 22, 2025

    I have still got absolutely nowhere with this. Please can a manager contact me on how to raise a complaint?