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Question

no processing email recieved

  • June 22, 2026
  • 1 reply
  • 2 views

Had my order email come through on Saturday for early upgrade and it said to wait 24-48 hours for the processing email to come through. Still haven’t received this and no money has been taken from account but I have confirmation of order. Little concerned…

1 reply

Hosai W
iD Mobile Employee
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  • iD Mobile Employee
  • June 23, 2026

Hi ​@MR0se,

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.
 

Thanks,
Hosai