It seems you email hello@giftcloud.com and tell them the reward is late. They ask for a couple of reference numbers from old IDmobile emails, and then they review the situation for 20 working days. After which they hopefully give us the money we are owed. Good luck.

S

SukiD

New Contributor

Thankyou very much!

Gemma M

iD Mobile Employee

Hi @Kgjfnt and @SukiD,

Yes, that's the correct email address to contact regarding delayed rewards: hello@giftcloud.com

Thank you for sharing the process you've followed. We hope that hello@giftcloud.com are able to review the claim as quickly as possible and that your issue is resolved soon.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.