I have had no service for the past 2 months and have been unable to use my mobile data. This has had a serious impact on me — I have struggled to get to work because I rely on my phone for directions, and I have nearly lost work opportunities because I was unable to access the service I am paying for.

I have attempted to contact you previously, but this has been extremely difficult because I am also experiencing phone issues as a result of the service not working.

I am requesting that this issue is escalated to a supervisor. I would like to cancel my contract, receive my PAC code so I can move to another provider, and I would also like to request a refund or account credit for the period where I have been paying for a service that has not been provided.

I do not believe it is reasonable to continue charging me for a service that has been unavailable for 2 months. If this cannot be resolved promptly, I will escalate the matter to the relevant complaints process, including the Ombudsman and Trading Standards if necessary.