not active on my device

Hi, I don’t seem to have active use of my immobile sim

payment has been paid by direct debit every month..

is it possible to resend my e-sim please..

iD Mobile Employee

Hi @Bethanrich ,

Thank you for your message.

I'm sorry to hear that your eSIM isn't working.

Please contact our Live Chat team, who will be able to assist you with issuing a replacement eSIM and getting you back up and running.

You can reach them here: https://www.idmobile.co.uk/live-chat

-Michael Z

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