Not being able to pay my bill

Hi ​@Klarkey10,

Please could you elaborate more on your billing issue. Is it that you are wanting a bill extension, or there is an error when trying to make payment. 

Once we know this, we would be able to take the next steps.

Regards,

Gemma M

The iD Mobile Social Media Team

I'm trying to make a payment but keeps saying something went wrong 

Trying to make a payment keeps saying something went wrong 

Hi ​@Antman981 

Can you please try making a manual payment using the steps below.

You can easily make payments through our automated phone service, as we are unable to take payments via Live Chat.

Dial 0333 003 0001 or 0333 003 7777 from your iD Mobile phone
Select option 2, then option 1 to make a payment
Enter the amount you would like to pay
Enter your card details when prompted

Alternatively, if you do not have access to your iD Mobile number, you can call 0333 003 0001 to make a manual payment.

Both options are quick, secure, and can be completed without speaking to an advisor.

Michael Z