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Community Member
April 28, 2026

Not being able to pay my bill

  • April 28, 2026
  • 4 replies
  • 16 views

Not being able to pay bill 

    4 replies

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    April 28, 2026

    Hi ​@Klarkey10,

     

    Please could you elaborate more on your billing issue. Is it that you are wanting a bill extension, or there is an error when trying to make payment. 

     

    Once we know this, we would be able to take the next steps.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    May 12, 2026

    I'm trying to make a payment but keeps saying something went wrong 

    New Contributor
    May 12, 2026

    Trying to make a payment keeps saying something went wrong 

    iD Mobile Employee
    May 13, 2026

    Hi ​@Antman981 

     

    Can you please try making a manual payment using the steps below.

    You can easily make payments through our automated phone service, as we are unable to take payments via Live Chat.

    Dial 0333 003 0001 or 0333 003 7777 from your iD Mobile phone
    Select option 2, then option 1 to make a payment
    Enter the amount you would like to pay
    Enter your card details when prompted

    Alternatively, if you do not have access to your iD Mobile number, you can call 0333 003 0001 to make a manual payment.

    Both options are quick, secure, and can be completed without speaking to an advisor.

     

    Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.