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not happy extta charges

  • July 18, 2026
  • 2 replies
  • 5 views
S
Community Member

I have a £75 charge on my phone I have had this phone for years and never gone over my data so why all of a sudden are you charging me £75 extra, if I knew you would treat me like this I wouldn’t of took a new contract out with you 

2 replies

Anneline M
iD Mobile Employee
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  • Anneline M
  • iD Mobile Employee
  • July 18, 2026

Hi ​@Storer1947, 

 

We’re sorry to hear about the experience you’ve had with your most recent bill. 

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

 

I'll speak to you there.

 

Thanks, 

 

Anneline

Z
iD Mobile Employee
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  • Zandile M
  • iD Mobile Employee
  • July 19, 2026

Hi ​@Storer1947 

 

Thank you for getting in touch with us. 

 

Kindly note that once of our agent will be assist you via the private chat.

 

Thank you,

 

Zandile m

The iD Mobile Team

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