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Community Member
Sep 30, 2026 4:00 PM UTC
Question

not received a telephone call from you as promised by your agent

Promise to Phone me today regarding payment for old phone received anything email or telephone please advise Roger HALL

    1 reply

    Marquerita T
    iD Mobile Employee
    iD Mobile Employee
    Oct 2, 2026 5:55 PM UTC

    Hi ​@Bonehead24.

     

    Thank you for your post. I am sorry that you have not yet received the call you were promised regarding the payment for your old phone.

     

    Can you please contact us directly via https://www.idmobile.co.uk/live-chat so that we can review your account and check if the payment has updated.

     

    Thanks,

    Marquerita

    The iD Mobile Team

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