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Community Member
October 19, 2025
Solved

Not received added trade in value from z flip promo

  • October 19, 2025
  • 1 reply
  • 25 views

 Good Morning  , so im a new customer after purchasing the Z-flip with the package deal of buds ect approx 8wks ago , i traded in an s22 ultra , was offered £190 which i recieved a clp of weeks ago , but im still waiting on the exrtra trade in value of £125 , when i go to fill in the form to claim there is nothing to fill in , is the payment done automatically  to your bank ? & if so who pays it is it ID or curry’s/car phone warehouse ? 

cheers in advance 

    Best answer by Hosai W

    Hi ​@brian1967 

    I do apologize for any inconvenience caused with regards to the trade in claim please ensure that you have used the following link for this claim 

    https://currys.secure-mobiles.com/embeddedforms/v1/product/trade-in-promo

    Please note the following as well.

    Our trade-in service is provided by our sister company Currys. For any queries with your trade-in please contact TradeUpHelp@currys.co.uk

    Regards,
    Hosai

    1 reply

    Hosai W
    iD Mobile Employee
    Hosai WAnswer
    iD Mobile Employee
    October 19, 2025

    Hi ​@brian1967 

    I do apologize for any inconvenience caused with regards to the trade in claim please ensure that you have used the following link for this claim 

    https://currys.secure-mobiles.com/embeddedforms/v1/product/trade-in-promo

    Please note the following as well.

    Our trade-in service is provided by our sister company Currys. For any queries with your trade-in please contact TradeUpHelp@currys.co.uk

    Regards,
    Hosai

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