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New Contributor
Sep 21, 2026 9:13 AM UTC

number switch

I recently switched over to id mobile from three. I was keeping my old number and was given my pac code and used it all accordingly. If I call someone it still says the temporary number that was given during the switch but the app says it’s all switched over. 

    3 replies

    Zandile M
    iD Mobile Employee
    iD Mobile Employee
    Sep 21, 2026 2:34 PM UTC

    Hi ​@Macie_jay2000 

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile M

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Sep 24, 2026 8:04 AM UTC

    Hiya, 

     

    I have no private message, I have tried following the link too but nothing there. 

    Hosai W
    iD Mobile Employee
    iD Mobile Employee
    Sep 24, 2026 4:53 PM UTC

    Hi ​@Macie_jay2000 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.
     

    Thanks,
    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.