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Question

omplaint

  • August 19, 2026
  • 1 reply
  • 4 views
S
Community Member

Hi I’ve had an ongoing fraud case now

for a couple of weeks. My account is still showing I owe a balance of £50.94 which is incorrect. My bill for last month should be £17.95. I have switched provider today due to the ongoing issues with yourselves and lack of communication. Can I please have a correct up to date bill so that I can settle my account. My direct debit has been cancelled by you whilst my account was being investigated.

    1 reply

    Z
    iD Mobile Employee
    Forum|alt.badge.img+10
    • Zandile M
    • iD Mobile Employee
    • August 20, 2026

    Hi ​@Saell 

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    I'll speak to you there.

     

    Thanks.

     

    Zandile M

    The iD Mobile Team 

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