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Community Member
July 13, 2026
Question

ordered phone from mobiles.co.uk

  • July 13, 2026
  • 1 reply
  • 18 views

i ordered a phone from mobiles.co.uk for ID mobile and the upfront payment has been declined, why has it been declined and when will the money come out of my account 

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    July 15, 2026

    Hi ​@allens36,

     

    Thanks for getting in touch.

     

    As your order was placed through Mobiles.co.uk, they'll be best placed to advise why the upfront payment was declined and when, or if, another payment attempt will be made.

     

    We'd recommend contacting Mobiles.co.uk directly, as they'll have access to your order and payment information.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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