ordered phone from mobiles.co.uk

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i ordered a phone from mobiles.co.uk for ID mobile and the upfront payment has been declined, why has it been declined and when will the money come out of my account

Gemma M

iD Mobile Employee

Hi @allens36,

Thanks for getting in touch.

As your order was placed through Mobiles.co.uk, they'll be best placed to advise why the upfront payment was declined and when, or if, another payment attempt will be made.

We'd recommend contacting Mobiles.co.uk directly, as they'll have access to your order and payment information.

Regards,

Gemma M

The iD Mobile Social Media Team

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