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Community Member
July 13, 2026

ordered phone from mobiles.co.uk

  • July 13, 2026
  • 2 replies
  • 25 views

i ordered a phone from mobiles.co.uk for ID mobile and the upfront payment has been declined, why has it been declined and when will the money come out of my account 

    2 replies

    Geluk
    Silver Contributor
    Silver Contributor
    July 13, 2026

    No need to post TWICE😕
    You should raise with your chosen supplier; nothing to do with id!

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    July 15, 2026

    Hi ​@allens36

     

    Thank you for reaching out.

     

    We're sorry to hear that your upfront payment has been declined.

     

    As your order was placed through Mobiles.co.uk, they're responsible for processing the order and taking the upfront payment. Unfortunately, we're unable to view or advise why the payment was declined or when another payment attempt may be made.

     

    We'd recommend contacting Mobiles.co.uk directly, as they'll be able to review your order, explain why the payment was declined, and advise on the next steps.

     

    Kind regards, 

     

    Owethu