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ordered phone from mobiles.co.uk

  • July 13, 2026
  • 2 replies
  • 15 views

i ordered a phone from mobiles.co.uk for ID mobile and the upfront payment has been declined, why has it been declined and when will the money come out of my account 

2 replies

Geluk
Silver Contributor
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  • Silver Contributor
  • July 13, 2026

No need to post TWICE😕
You should raise with your chosen supplier; nothing to do with id!


Owethu M
iD Mobile Employee
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  • iD Mobile Employee
  • July 15, 2026

Hi ​@allens36

 

Thank you for reaching out.

 

We're sorry to hear that your upfront payment has been declined.

 

As your order was placed through Mobiles.co.uk, they're responsible for processing the order and taking the upfront payment. Unfortunately, we're unable to view or advise why the payment was declined or when another payment attempt may be made.

 

We'd recommend contacting Mobiles.co.uk directly, as they'll be able to review your order, explain why the payment was declined, and advise on the next steps.

 

Kind regards, 

 

Owethu