Catherine Smith

Community Member

Question

out of credit msg

1 reply
49 views

I had £4.72 credit on my phone, but when trying to make a phone call got msg saying I was out of credit. I added £5 top up and got a msg saying my top up was successful and I had £9.72 credit. Why, therefore did I get a msg saying I was out if credit initially when I had £4.72 credit??

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iD Mobile Employee

Hi there @Catherine Smith, sorry to hear that. Please contact our live-chat and ask to speak to an agent:

https://www.idmobile.co.uk/live-chat

Thanks,

Tyler

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