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Community Member
August 24, 2026
Question

Out of minutes charges

  • August 24, 2026
  • 1 reply
  • 12 views

How can a charge be applied when I have used all my bundled minutes when I have unlimited minutes?

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    August 27, 2026

    Hi ​@longbo43,

     

    Thanks for your post.

     

    If you have unlimited minutes, a charge wouldn't normally be applied for standard UK calls. However, there are certain types of calls that aren't included in your allowance and can still be charged separately.

     

    Examples can include:

    • International calls.
    • Calls made while roaming in certain destinations.
    • Premium rate numbers.
    • Service numbers.
    • Directory enquiry services.
    • Other non-standard numbers that aren't included in your allowance.

     

    You can find a full breakdown of chargeable calls and services here: https://www.idmobile.co.uk/help-and-support/call-charges

     

    It's worth reviewing your itemised bill alongside the information in the link above, as this should help identify which call or service the charge relates to.

     

    If you're still unsure after checking, please let us know and we'll be happy to point you in the right direction.

     

    Regards,

     

    Gemma 

    The iD Mobile Social Media Team

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