For the first time since joining iD, I received notice a few days ago when sending a message to 83111 that SMS messages to short code numbers were an extra charge. On checking I saw that they cost 15p. I sent the message in question. The app now shows a charge of 45p against my next bill. As far as I’m aware the one SMS of this type is the only out-of-plan item I’ve sent.
Can you explain the 45p on my next bill please?
+8Hi
I've just sent you a private message to help get this sorted.
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We'll speak to you there.
Regards,
Gemma M
The iD Mobile Social Media Team
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