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Question

outstanding balance

  • May 28, 2026
  • 1 reply
  • 3 views
A
Community Member

Good morning I want to talk about my id mobile sim it has been blocked and the renewal actually happened in 5 days I want to pay my monthly bill I want to pay 56 pound and I know there will be 150 left the overdue balance which I don’t know why because I have paid out of it before and it seems to not go down . I’m wondering if we can make an arrangement for the overdue balance as I can’t afford to pay it now it got put on my account without warning me because I was going over data that’s why i switched to unlimited . please help me out ty

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • May 28, 2026

     Hi ​@Alexandra2345,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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