Skip to main content
Solved

outstanding balance email confusion - already paid the bill?

  • October 7, 2025
  • 3 replies
  • 21 views
B
New Contributor

received an outstanding balance email today from ID but my bank account shows I've paid the months bill already. about a month ago i saw i had two direct debits connected to ID mobile but i only have one plan for one phone, so i cancelled one. overall just confused about this second set of billing, can't find info about it anywhere on my account. 

Best answer by Natalie W

Thank you. 

 

As we will need to take a closer look in to your bills, we would recommend contacting our live chat team here. 

 

Natalie 

    3 replies

    N
    iD Mobile Employee
    Forum|alt.badge.img+22
    • Natalie W
    • iD Mobile Employee
    • October 7, 2025

    Hello ​@bleepbloopblorp 

     

    Thanks for getting in touch. 

     

    We are sorry to hear there has been some confusion around your billing. 

    When the direct debits were previously taken, were they all for the same amounts?

     

    Thanks,

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    B
    New Contributor
    • bleepbloopblorp
    • Author
    • New Contributor
    • October 7, 2025

    Yes, all the same amounts

    N
    iD Mobile Employee
    Forum|alt.badge.img+22
    • Natalie W
    • iD Mobile Employee
    • Answer
    • October 7, 2025

    Thank you. 

     

    As we will need to take a closer look in to your bills, we would recommend contacting our live chat team here. 

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement