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Community Member
waywardsmum
Community Member
September 28, 2026

outstanding balance on my account

I have been cut off and the reason given is that there is an outstanding balance of £29.49 on my account. Could you please tell me where this has come from as it seems I have paid this months bill? 

1 reply

Hosai W
iD Mobile Employee
Hosai W
iD Mobile Employee
September 29, 2026

Hi ​@waywardsmum,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.
 

Thanks,
Hosai

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