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Community Member
marthahulme
Community Member
September 19, 2026
Question

Outstanding Payment - Payed but alert still on app

Hi - I’ve payed my outstanding payment and the money has been taken from my bank account . Yet it’s still showing an outstanding payment necessary on my app.

    2 replies

    Decembersangel72
    Gold Contributor
    Decembersangel72
    Gold Contributor
    September 20, 2026

    Hi ​@marthahulme 

    Your best bet is to login to your account on-line and review your account status with regards to your payments.
    This is the most up-to-date way to view transactions and the current condition of your account.

    Apps are notorious for lagging behind in the correct situation of account details.

    Hope this helps x

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    September 21, 2026

    Hi ​@marthahulme 

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile M

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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