I paid my outstanding balance around 12pm yesterday, it’s now 3:27 and i still haven’t been reconnected. it’s been way over 24h and i can’t speak to anyone to get it changed. what do i do

ridiculous responsei had a direct debit. i lost my job and couldn’t pay for a month, so set up a payment holiday. i paid my bill in full + the month in advance as of the 28th when i could, making your argument nullThere are many posts on this community from people who choose to pay their bills manually. Some end up with restricted accounts occasionally because they failed (for whatever reason) to pay on time. Sometimes it's as simple as they forget! So, my advice about setting up a direct debit was, in my opinion, a reasonable response.Anyway… iD Mobile doesn’t do ‘payment holidays’ and your services would have been suspended only if you had an outstanding balance that was overdue, which you had because that's the first thing you mentionedin your original post.ive spoke with live chat numerous times. half the time not been put through to a person, the rest assured ‘it would be up within the hour’. it’s pushing 4 days since i paid and i still have no connection.I understand you shouldn’t need to do this but you need to keep on at them. Unfortunately live chat is the option you have when it comes to a quick fix.ive paid a month in advance. what am i paying for? i cant call nor use my dataif you’re associated with the company, this is a bad look. passively aggressively responding to a complaint that is entirely your servers fault is ridiculous. i’ve paid my end and you have my money; fix your serviceI am a customer, just like you! I don’t have to sugar coat my replies, I simply say things for what they are. The facts are these:You didn’t pay your bill on time and your services were restricted as a result.iD Mobile’s back end system sucks because it clearly doesn’t remove any restrictions placed on a customer's account automatically once any overdue amount is paid.iD Mobile’s live chat has failed you! This is a simple support query that should have been resolved there and then.Regardless of the above, you have two options. Wait days for a reply to each private message you send via this community or jump all over live chat and tell them you refuse to wait another 24 hours and that you want your services reinstated today.Oh, and for what it’s worth, I’m sorry that you lost your job. I’ve been in that situation and that sucks too!

Hi @lewistw8 have you tried rebooting your handset?

Over 24h since bill paid and still disconnected

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