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Community Member
diamond072
Community Member
April 10, 2026
Question

over charge

  • April 10, 2026
  • 1 reply
  • 11 views

Hi,

Why did ID Mobile charge me money for World Roaming? I did not use any internet, no phone calls, no text message. My phone was on airplane mode. How did ID mobile charge me £37.50. This is definetly not fair! I am disappointed!

    1 reply

    iD Mobile Employee
    Kwanele Z
    iD Mobile Employee
    April 10, 2026

    Hi ​@diamond072,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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