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Community Member
Del7191
Community Member
June 17, 2026

over charged

Noticed I have been charged and paid multiple times in the same month for my plans. I have screen shots of payments history showing 2-3 lots of payments for plan in the same month taken out my bank account why ? Id like to be refunded please or will won't renew my 3 plans and go elsewhere 

8 replies

Hosai W
iD Mobile Employee
Hosai W
iD Mobile Employee
June 18, 2026

Hi ​@Del7191,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

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New Contributor
BillyV02
New Contributor
September 18, 2026

I have been overcharged and need help getting my money back and investigating the matter

Gemma M
iD Mobile Employee
Gemma M
iD Mobile Employee
September 20, 2026

Hi ​@BillyV02,

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

 

We'll speak to you there.

 

Thanks,

 

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Active Contributor
Andrejus
Active Contributor
September 20, 2026

I have the same problem. But I can't solve this problem. I don't know how to talk to a person. replies the robot

 

Geluk
Silver Contributor
Geluk
Silver Contributor
September 20, 2026

On CHAT type “SPEAK TO A PERSON”👌

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    September 21, 2026

    Hi ​@Andrejus.

     

    Alternatively, you can reach us on our social media platforms on Instagram or Facebook.

     

    Thanks,

    Marquerita

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    Andrejus
    Active Contributor
    September 24, 2026

    I can't find help for my stupidity anywhere. Even if a living person tells me stupidity. That's a double price for words and it's not fair to steal money, thieves, thieves!!!! I'm definitely not going to get away with it

     

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    September 24, 2026

    Hi ​@Andrejus,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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