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over charged

  • June 17, 2026
  • 1 reply
  • 3 views
D
Community Member

Noticed I have been charged and paid multiple times in the same month for my plans. I have screen shots of payments history showing 2-3 lots of payments for plan in the same month taken out my bank account why ? Id like to be refunded please or will won't renew my 3 plans and go elsewhere 

1 reply

Hosai W
iD Mobile Employee
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  • Hosai W
  • iD Mobile Employee
  • June 18, 2026

Hi ​@Del7191,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

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