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Community Member
Piotr.P
Community Member
Jul 2, 2026 4:24 PM UTC
Question

over charged

Hi, 

I just upgraded my contract for sim only. I realised I been charged the full amount but in my contract it said I would have 3 months discount of 12£ but I didn't receive any of this credit. 

 

Regards 

Piotr 

1 reply

Hosai W
iD Mobile Employee
Hosai W
iD Mobile Employee
Jul 2, 2026 8:51 PM UTC

Hi ​@Piotr.P 

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

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