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over charged bill

  • June 20, 2026
  • 1 reply
  • 7 views

My direct debit payment has been charged at the old rate and not the new contract price I have signed up for 

1 reply

Hosai W
iD Mobile Employee
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  • iD Mobile Employee
  • June 21, 2026

HI ​@Midj0502,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai