Community Member

over charged bill

My direct debit payment has been charged at the old rate and not the new contract price I have signed up for

iD Mobile Employee

HI @Midj0502,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,
Hosai

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