I recently left ID Mobile after my contract was up. I waited until then to get a PAC code so I could transfer my number over once my plan had ended.

I was emailed my final bill which I paid, with no further payments to make, I cancelled my plan.

I was then presented with a message telling me I had an outstanding bill of £55.98, which I tried to query, but their customer service is diabolical and the online chat bot is beyond useless.

After a couple of weeks or so of enjoying saving a fortune on my new network, I was horrified to get an email from a debt collector threatening me with legal action if I didn’t pay the outstanding balance.

If I am told that my final bill is less than £8, that is what the final bill is, not another month of line rental that I do not want or am going to use after cancelling the plan and taking my business elsewhere.