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over my bill this month for an add on

  • June 17, 2026
  • 1 reply
  • 9 views
L
Community Member

I have been charged an extra 8.00 on my bill that came out today it’ says 8.00 add on for minutes when I have unlimited minutes I never asked for the add on 

    1 reply

    Lamiya C
    iD Mobile Employee
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    • Lamiya C
    • iD Mobile Employee
    • June 19, 2026

    Hi ​@Leeob2190,

     

    Thanks for getting in touch, and I’m sorry for the confusion. I understand it’s frustrating to see an extra charge when you have unlimited minutes.

    This £8.00 charge usually relates to a chargeable add-on that has been triggered or added to the account, rather than your standard minutes allowance.

     

    Please check the following:
    Go to the iD Mobile app → Billing → Add-ons / Charges
    Look for any recently activated minutes add-on or one-off purchase
    Check if it was added by mistake or triggered when your allowance was exceeded (e.g. non-UK calls or premium numbers, which aren’t included in unlimited minutes)

     

    Lamiya

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