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Community Member
Samjones4075
Community Member
Sep 23, 2026 12:21 PM UTC

over paid you have taken the payment twice

I’ve paid twice as I forgot I put in a direct debt so you’ve taken the payment twice I want a refund on one of them please 

3 replies

Zandile M
iD Mobile Employee
Zandile M
iD Mobile Employee
Sep 23, 2026 12:27 PM UTC

Hi ​@Samjones4075 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

 

Zandile M

The iD Mobile Team 

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
New Contributor
Ozzy2011
New Contributor
Oct 24, 2026 8:34 AM UTC

I’ve paid my bill twice and it’s saying I have an outstanding balance I definitely don’t it’s showing in my payments but still says I have an outstanding balance how do I contact someone regarding this

Hosai W
iD Mobile Employee
Hosai W
iD Mobile Employee
Oct 25, 2026 9:50 PM UTC

Hi ​@Ozzy2011 

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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