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Overcharged

  • June 17, 2026
  • 1 reply
  • 10 views
H
Community Member
  • HJC
  • Community Member

I had a call a few months ago from ID mobile after my contract ended and continue as a sim only plan rolling contract. I said that what if I wanted to leave ID mobile and was told that would be fine after one month ID be charged the last month and now I want to actually leave they're going to bill me £156.56 in line rental and £19.65 even though all my payments are up to date??

Has anyone had this before?

    1 reply

    Lamiya C
    iD Mobile Employee
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    • Lamiya C
    • iD Mobile Employee
    • June 19, 2026

    Hi ​@HJC,

     

    Thanks for getting in touch, and I’m sorry for the confusion. I understand why these charges are concerning.

     

    This usually happens due to a 30-day notice period on SIM-only rolling contracts. Even if payments are up to date, your final bill can still include:

    Line rental up to your cancellation date
    Any remaining notice period charges


    What to check:
    Your cancellation confirmation date in the iD app or emails
    Your final bill breakdown in the billing section

     

    If it still doesn’t look right, let us know.

     

    Lamiya

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