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Community Member
September 29, 2026
Question

Overcharged

  • September 29, 2026
  • 1 reply
  • 9 views

I’ve had an additional, unauthorised £10 Direct Debit taken this month.  How can I contact ID Mobile to find out why?

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    October 1, 2026

    Hi ​@Curly123,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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