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Community Member
Owen 12345689
Community Member
Jul 28, 2026 10:30 PM UTC
Question

overcharged for a bill and i dont know why

I have been charged 37 pound for data roaming even when I haven’t been using the sim as I’m traveling abroad with a different sim so I would like a full refund 

1 reply

Hosai W
iD Mobile Employee
Hosai W
iD Mobile Employee
Jul 30, 2026 9:08 AM UTC

Hi ​@Owen 12345689 

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

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