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Community Member
boopay123x
Community Member
Jan 18, 2026 11:59 AM UTC
Question

overdue bill and chargine me multiple times

My mobile app is saying my bill is overdue but i paid two times in december 

3 replies

Lamiya C
iD Mobile Employee
Lamiya C
iD Mobile Employee
Jan 18, 2026 12:10 PM UTC

Hi ​@boopay123x ,

 

Please check your iD Mobile app, as it will show the reason for the overdue bill and any charges that were applied. You can also download your bills from the app to review the payments and see why the amount appears overdue.
 

Lamiya

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New Contributor
Selima
New Contributor
Oct 18, 2026 6:46 PM UTC

Hi i want to know why i have another bill due already and on my mobile ID app  its saying its  a bill overdue . I have paid October  of my card . I have paid since I have taken out this phone contract from june till now . So im a bit confused . Next bill should  be in November.  Why do I have two payments in October?

Hosai W
iD Mobile Employee
Hosai W
iD Mobile Employee
Oct 19, 2026 12:26 PM UTC

Hi ​@Selima 
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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