overpaid after upgrading - charged at old and new rate

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I upgraded my sim only plan but have been charged double, once at the original price and once at the new direct debit price - can you help, please? Can I get the money back?

Gemma M

iD Mobile Employee

Hi @Mm94,

Thanks for your post.

If you've recently changed or upgraded your plan, the additional charge you're seeing is likely due to pro-rata billing.

This happens when your bill includes charges for both your old plan and your new plan within the same billing period. As a result, the first bill after the change can be higher than usual.

Any charges that are due back to you won't be refunded automatically to your bank account. Instead, any credit owed will normally be applied to your iD Mobile account and reflected on a future bill.

As we're unable to view your account here on the Community, if you'd like someone to confirm the exact breakdown of the charges, please contact our Customer Service Team via Live Chat: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M

The iD Mobile Social Media Team

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