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Community Member
April 21, 2026
Question

Overpaid bill

  • April 21, 2026
  • 1 reply
  • 19 views

There has been two months where you have taken double payments and I keep getting notifications my bill isn’t paid when it has been.

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    April 21, 2026

    Hi ​@JessicaGrey

     

    Thanks for getting in touch, and I’m really sorry for the confusion and frustration this has caused I can appreciate how concerning it is to see duplicate payments and payment notifications after you believe everything has been paid.

     

    I can confirm we’ll be happy to look into this for you and get to the bottom of what’s happened with your billing and notifications.

     

    I’ve just sent you a private message so we can review your account securely and sort this out properly.

     

    To find it:

    • Click your profile picture in the top-right corner
    • Select “Private Messages”

    Or use this link: https://community.idmobile.co.uk/inbox/overview

     

    Once you reply there, we’ll investigate the double payments and any billing alerts for you 👍

     

    Owethu