There has been two months where you have taken double payments and I keep getting notifications my bill isn’t paid when it has been.
Question
Overpaid bill
+8Hi
Thanks for getting in touch, and I’m really sorry for the confusion and frustration this has caused I can appreciate how concerning it is to see duplicate payments and payment notifications after you believe everything has been paid.
I can confirm we’ll be happy to look into this for you and get to the bottom of what’s happened with your billing and notifications.
I’ve just sent you a private message so we can review your account securely and sort this out properly.
To find it:
- Click your profile picture in the top-right corner
- Select “Private Messages”
Or use this link: https://community.idmobile.co.uk/inbox/overview
Once you reply there, we’ll investigate the double payments and any billing alerts for you 👍
Owethu
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