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Question

Overpaid Bill

  • May 19, 2026
  • 1 reply
  • 9 views
T
Community Member

The bill amount on my last months bill has an extra charge for data roaming used. However under the breakdown section for mobile data, there is no extra charges. I was also had data roaming turned off for this sim.

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • May 19, 2026

    Hi ​@tmmzg,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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