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overpaid my phone bill

  • March 11, 2026
  • 1 reply
  • 5 views
B
Community Member

Hi I have been made aware there was outstanding bill to be paid on my phone bill. 
 

however checking through the payment history this is not the case. I have now overpaid 3x £30 and my account has not updated this correctly. Please can you look into my case urgently. 
 

thanks

bel

    1 reply

    Z
    iD Mobile Employee
    Forum|alt.badge.img+4
    • Zandile M
    • iD Mobile Employee
    • March 11, 2026

    Hi ​@Bappel 

     

    Thank you for getting in touch. We completely understand your concern regarding the overpayments. please send us private message so that we can have a look on your daughters account or you can reach out to us via our socials (Facebook or Instagram), live chat  https://www.idmobile.co.uk/live-chat

     

    Thank you,

    Zandile 

    The iD Mobile Team 

     

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