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Community Member
Gbemi2004
Community Member
April 2, 2026
Question

overpayment

I noticed that I have been over charged twice but in Feb and Mar bill. I will appreciate your team to look at this for me. Thanks.

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    April 2, 2026

    Hi ​@Gbemi2004,

     

    I’m really sorry to hear about the issues you’re experiencing.

     

    As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat

     

    Once connected, simply explain your request and an advisor will assist you further.

     

    Thank you for your understanding.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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