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Question

Overpayment

  • April 23, 2026
  • 1 reply
  • 4 views
M
Community Member

I have paid my bill into inactive plan that was showing in my app instead of an active one then made payment to correct plan but my previous/ inactive plan was charged also? 😟 Is this mean I have sent you free money and there is no way to get it back?

    1 reply

    K
    iD Mobile Employee
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    • Kwanele Z
    • iD Mobile Employee
    • April 23, 2026

    Hi ​@Michaelsmi,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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