Community Member

Question

Overpayment

1 reply
8 views

I have paid my bill into inactive plan that was showing in my app instead of an active one then made payment to correct plan but my previous/ inactive plan was charged also? 😟 Is this mean I have sent you free money and there is no way to get it back?

iD Mobile Employee

Hi @Michaelsmi,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

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