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Question

paid

  • May 22, 2026
  • 2 replies
  • 7 views
K
Community Member

I paid my last bill had since April paid three months now they've cut me off so nice why how do I get in contact with customer services driving in mud

    2 replies

    Geluk
    Silver Contributor
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    • Geluk
    • Silver Contributor
    • May 22, 2026

    Contact id via the CHAT PAGE.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Lamiya C
    iD Mobile Employee
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    • Lamiya C
    • iD Mobile Employee
    • May 23, 2026

    Hi ​@Kimmie Smith,

     

    I’m really sorry to hear about this, especially if you believe your payments are up to date. I understand how frustrating it must be to suddenly lose service.
     

    As you’re currently driving, please don’t worry about trying to call right now. You can get in touch with our customer services team safely through the live chat on our website or iD Mobile app once you’re able to stop.
     

    In the meantime, when it is safe to do so, please also double-check:

    That your most recent payments have fully cleared your bank
    That there is no outstanding balance or missed payment on your account
    Restart your phone once you have signal

     

    Lamiya

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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