paid

2 replies
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I paid my last bill had since April paid three months now they've cut me off so nice why how do I get in contact with customer services driving in mud

Geluk

Silver Contributor

Contact id via the CHAT PAGE.

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Lamiya C

iD Mobile Employee

Hi @Kimmie Smith,

I’m really sorry to hear about this, especially if you believe your payments are up to date. I understand how frustrating it must be to suddenly lose service.

As you’re currently driving, please don’t worry about trying to call right now. You can get in touch with our customer services team safely through the live chat on our website or iD Mobile app once you’re able to stop.

In the meantime, when it is safe to do so, please also double-check:

That your most recent payments have fully cleared your bank
That there is no outstanding balance or missed payment on your account
Restart your phone once you have signal

Lamiya

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