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Question

paid bill

  • July 20, 2026
  • 1 reply
  • 4 views
R
Community Member

Hello,

I have already paid my outstanding balance through your third-party credit agency, MY CRS. My outstanding balance is now £0.00, and the payment has been completed.

However, in your app, I still see an outstanding amount of £373.44. Could you please check why this balance is still showing and update my account if necessary?

Thank you for your assistance.

1 reply

Hosai W
iD Mobile Employee
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  • Hosai W
  • iD Mobile Employee
  • July 20, 2026

Hi ​@Rohit Karnavat,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

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