Skip to main content

paid bill

  • July 20, 2026
  • 2 replies
  • 10 views
R
Community Member

Hello,

I have already paid my outstanding balance through your third-party credit agency, MY CRS. My outstanding balance is now £0.00, and the payment has been completed.

However, in your app, I still see an outstanding amount of £373.44. Could you please check why this balance is still showing and update my account if necessary?

Thank you for your assistance.

    2 replies

    Hosai W
    iD Mobile Employee
    Forum|alt.badge.img+6
    • Hosai W
    • iD Mobile Employee
    • July 20, 2026

    Hi ​@Rohit Karnavat 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks,

    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Z
    iD Mobile Employee
    Forum|alt.badge.img+10
    • Zandile M
    • iD Mobile Employee
    • July 20, 2026

    Hi ​@Rohit Karnavat 

     

    Thank you for getting in touch with us.

    Please note that one of our agents will respond to you via private message shortly to assist you further.

     

    Thank you,

     

    Zandile M

    The iD Mobile Team 

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

      Not the answer you were looking for?


      Create a new topic and ask a question to the iD Community.


      Create a topic
      Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
      Terms & ConditionsAccessibility statement