Hi ​@Ksalt1986,

I'm sorry to hear that your service hasn't been restored yet after making a payment.

Service restoration can take anywhere from 1 hour up to 24 hours after a payment is received, so if you've only recently paid, it may still be processing.

In the meantime, could you try the following:

• Restart your phone.
• Turn Airplane Mode on for 30 seconds, then turn it back off.
• Remove the SIM card (if physical), wait a minute, then reinsert it.
• Check that the payment has successfully left your bank account.

Network Reset - iPhone

1. Go to Settings.
2. Tap General.
3. Select Transfer or Reset iPhone.
4. Tap Reset.
5. Select Reset Network Settings.

Network Reset - Android

1. Open Settings.
2. Tap General Management or System.
3. Select Reset.
4. Tap Reset Mobile Network Settings or Reset Network Settings.
5. Confirm the reset.

If you've tried the above and your service still hasn't resumed after 24 hours, please contact our Customer Service Team via Live Chat so they can investigate further: https://www.idmobile.co.uk/live-chat

We hope you're reconnected soon.

Regards,

Gemma M

The iD Mobile Social Media Team